Vodafone Group (VOD) Q4 2023 Earnings Call Transcript

Prepared Remarks

Questions and Answers

Call Participants

Prepared Remarks:

Call Participants：

Margherita Della Valle

Good morning, everyone, and thank you for joining me for our Full Year Results. Our challenge today, as you see in our results is that three of our largest markets have declining revenue and our returns are still below our cost of capital.

Our performance relative to major competitors has also not been good enough. This requires Vodafone to change. And by change, I mean a significant redesign of where we focus our efforts and how we organize ourselves. We need empowered and agile markets focused on our customers. We need to scale up Vodafone business, and we need to take out complexity and simplify how we operate. To support our transformation, we also need to focus our resources on a portfolio of products and geographies that is right-sized for growth.

I've set out my road map for Vodafone in a video presentation that I hope you will have time to watch. We will deliver our transformation by focusing on three priorities, customers, simplicity and growth. Starting with customers, our focus has to be on what customers actually want. The simple and reliable service they expect, doing the basics well. I developed commercial authority fully into the markets in January, so decisions can happen faster and accountability is clear with customer experience now a key element of our CEO incentive plans.

On simplicity, we will undergo a redesign of our group operates by making a clear distinction between headquarter corporate services, which must be as lean as possible and shared operations, which we will operate on an arms-length basis on commercial terms. As we simplify our group center, but also our market operations, we have planned the reduction of 11,000 roles over the next 3 years. You may have seen announcements in Germany, Italy and our HQ recently. This simplification will increase agility in our markets. The resources, it will free up will be reinvested in customer experience and in brands to support growth, which is my third priority.

The turnaround of our operations in Germany, in particular, is essential to our growth. We have delivered a number of improvements to our commercial model over the last few months, but we have more work to do to restore competitiveness.

To grow we'll also scale up Vodafone business, where we have a strong position in a large and rapidly expanding market. Our service revenue exit rate was around 3% in Q4, with all Europe markets growing in FY '23, except pay [ph] We are already investing in deploying new SME customer journeys and enhancing our sales management with new incentives to drive penetration of digital services.