Itaú Corpbanca (ITCB) Q1 2022 Earnings Conference Call May 3, 2022 11:00 AM ET

Company Participants

Claudia Labbé - Head of Investor Relations

Gabriel Amado de Moura - Chief Executive Officer

Conference Call Participants

Juan Recalde - Scotiabank

Yuri Fernandes - JPMorgan

Daniel Mora - Credicorp Capital

Operator

Good morning. My name is Chris, and I'll be your conference operator today. At this time, I'd like to welcome everyone to the Itaú Corpbanca First Quarter 2022 Financial Results Conference Call and Webcast. All lines have been placed on mute to prevent any background noise. After the speakers remarks, there will be a question-and-answer session. [Operator Instructions]. Thank you.

Claudia Labbé, Head of Investor Relations, you may begin.

Claudia Labbé

Thank you. Good morning. Thank you for joining our conference call for our first quarter 2022. I would like to remind you that our remarks may include forward-looking information, and our actual results could differ materially from what is discussed in this presentation. I would also, like to draw your attention to the financial information included in this management discussion and analysis presentation, which is based in our managerial model that we adjust for nonrecurring events, and we apply managerial criteria to disclose our income statement.

Please remind that beginning of first quarter 2019, we are disclosing our income statement in the same manner as we do internally, incorporating additional P&L reclassification. This managerial financial model reflects how we measure, analyze and discuss financial results by segregating commercial performance, financial risk management, credit risk management, and cost efficiency. We believe this form of communicating our results will give you a clearer and better view of how we fare under these different perspectives. Please refer to pages 11 to 14 of our report for further details.

Now, I will pass the floor to Gabriel. He will continue with the presentation.

Gabriel Amado de Moura

Thank you very much, Claudia. Good morning everyone. Thank you for joining us on this first quarter of 2022 conference call. Today, we will update you on our progress in implementing our strategy as well as present the highlights of our first quarter results.

Starting on Slide 4. As a result of the implementation of customer centric initiatives, we have reached the highest levels of NPS for the bank, moving from 20% in June 2020 to 68% in March 2022, a 48 percentage point increase. Both our wholesale and retail segments have had similarly large improvements in NPS. In addition, as a result of our improved digital offering for our wholesale customers, we have reached the number one position for medium-priced companies in Chile and the second place for corporate clients according to the latest [indiscernible] poll, surveyed by IPSOS. We remain committed to providing a distinctive customer experience, pursuing NPS levels comparable to those of the leading players of the industry, not only banking but of any industry.