Startek, Inc. (NYSE:SRT) Q4 2022 Earnings Conference Call March 27, 2023 5:00 PM ET

Company Participants

Bharat Rao - Global Chief Executive Officer

Nishit Shah - Global Chief Financial Officer

Conference Call Participants

Operator

Good day everyone, and thank you for participating in today's conference call to discuss the Startek Financial Results for the Fourth Quarter and Full Year Ended December 31, 2022. Joining us today are Startek Global CEO, Bharat Rao; and the company's Global CFO, Nishit Shah. Following their remarks, we'll open the call for your questions.

Before we continue, we would like to remind all participants that the discussion today may contain certain statements which are forward-looking in nature pursuant to the safe harbor provisions of the federal securities laws. These statements are based on information currently available to us and are subject to various risks and uncertainties that could cause actual results to differ materially. Startek advises all those listening to this call to review the latest 10-K posted on its website for a summary of these risks and uncertainties. Startek does not undertake the responsibility to update any forward-looking statements. Further, the discussion today may include some non-GAAP measures in accordance with Regulation G, the company has reconciled these amounts back to the closest GAAP-based measurement. The reconciliations can be found in the earnings release on the Investors section of their website. I would like to remind everyone that a webcast replay of today's call will be available via the Investors section of the company's website at www.startek.com. Additionally, the company has included a presentation which can be found via the webcast link and on the Investors section of the company's website to coincide with the call.

Now, I would like to turn the call over to Startek Global's CEO, Bharat Rao. Bharat, please proceed.

Bharat Rao

Thank you, Joe. Good afternoon, everyone and thank you all for joining. I'd like to take you to Slide 3 and recap the highlights for the quarter, I trust all of you have the presentation. As we wrap up for the year, we made significant progress during the fourth quarter, expanding our presence in key geographies, strengthening our existing service offering, building a robust sales pipeline and improving the health of our balance sheet. Another highlight of this quarter was the stabilization of our gross margin driven by lower pressure from wage inflation and our ability to recover expenses associated with onboarding new agents earlier in the year.