Nordstrom, Inc. (NYSE:JWN) Q1 2022 Earnings Conference Call May 24, 2022 4:45 PM ET

Company Participants

Heather Hollander - Head of Investor Relations

Erik Nordstrom - Chief Executive Officer

Pete Nordstrom - President & Chief Brand Officer

Anne Bramman - Chief Financial Officer

Conference Call Participants

Omar Saad - Evercore ISI

Chuck Grom - Gordon Haskett

Simeon Siegel - BMO Capital Markets

Michael Binetti - Credit Suisse

Jay Sole - UBS

Tracy Kogan - Citigroup

Carla Casella - JPMorgan

Operator

Greetings, and welcome to the Nordstrom First Quarter 2022 Earnings Conference Call. At this time, all participants are in a listen-only mode. We will begin with prepared remarks, followed by a question-and-answer session. [Operator Instructions] As a reminder, this conference is being recorded.

At this time, I'll turn the call over to Heather Hollander, Head of Investor Relations for Nordstrom. Thank you. You may begin.

Heather Hollander

Good afternoon and thank you for joining us. Before we begin, I want to mention that we'll be referring to slides, which can be viewed in the Investor Relations section on nordstrom.com. Our discussion may include forward-looking statements, so please refer to the slide with our Safe Harbor language.

Participating in today's call are Erik Nordstrom, Chief Executive Officer; Pete Nordstrom, President and Chief Brand Officer; and Anne Bramman, Chief Financial Officer, who will provide a business update and discuss the company's first quarter performance.

And now, I'll turn the call over to Erik.

Erik Nordstrom

Good afternoon and thank you for joining us today. Our first quarter results were marked by strong top line growth and continued progress in our transformation. We know customers look to Nordstrom for the occasions that matter most to them.

This quarter, we saw customers shopping for long anticipated in-person occasions such as social events, travel and return to office. Beyond occasions, customers also reevaluated and refreshed their wardrobes.

We are encouraged by this opportunity, because it favors the core categories of our business and the core capabilities of our service model. We were well positioned to serve this demand and deliver an excellent customer experience, powered by our unique product offering, interconnected model and strong commitment to customer service.

Our integrated digital and physical assets continue to allow us to be nimble and enable us to quickly adapt to the channel shift in the quarter, as customers increasingly choose to shop in store. We were staffed, well stocked and ready to serve customers, as store traffic increased. And our dedicated employees delivered an experience that was clearly reflected in our store level customer satisfaction scores.