Altice USA, Inc. (NYSE:ATUS) Q2 2023 Earnings Conference Call August 2, 2023 4:30 PM ET
Company Participants
Sarah Freedman - Director, Corporate Finance
Dennis Mathew - Chief Executive Officer
Marc Sirota - Chief Financial Officer
Conference Call Participants
Brett Feldman - Goldman Sachs
Phil Cusick - JPMorgan Chase & Co.
Benjamin Swinburne - Morgan Stanley
Craig Moffett - MoffettNathanson LLC
John Hodulik - UBS Group AG
Jonathan Chaplin - New Street Research LLP
Kutgun Maral - Evercore Inc.
Bryan Kraft - Deutsche Bank
Operator
Greetings, and welcome to the Altice USA Second Quarter 2023 Results Conference Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded.
It is now my pleasure to introduce your host, Sarah Freedman, Investor Relations. Thank you, Sarah. You may begin.
Sarah Freedman
Hello, everyone, and thank you for joining. Before we begin, I’m thrilled to share that Nick Brown is currently on parental leave, as he and his family have recently welcomed their first baby.
Turning to our agenda, we are joined today by Altice USA’s Chairman and CEO, Dennis Mathew; and CFO, Marc Sirota, who together will take you through the presentation and then be available for questions about our results. As today’s presentation may contain forward-looking statements, please read the disclaimer on Slide 2. Dennis, please go ahead.
Dennis Mathew
Thank you, Sarah, and a big congratulations to Nick. Kicking off on Slide 3, when I joined the company in October of last year, I committed that at Altice USA, we would act with discipline and focus to execute on our mission for Optimum to be the connectivity provider of choice across all the communities that we serve. And today, I’m pleased to share that we’re continuing to make great progress in delivering on this strategy with sustainable operational and financial improvements across the business.
We’re seeing significant achievements across our care, support and broader service experience due to our investments in simplifying customer experiences and improving field operations. Our diligence in this space is leading to higher customer satisfaction metrics including double-digit growth in NPS and impressive reductions in call volume, service visits and overall rates.
Our focus on creating better experiences for our customers has led to lower operating costs and has resulted in stronger net addition performance in the quarter compared to the prior year. This quarter, we strengthened our product portfolio and offers to deliver greater value and experiences to our customers. Notably, and earlier than planned, in the quarter, we launched ultrafast 8-Gig Symmetrical Fiber Internet to more than 1.7 million passings, representing the widest availability of 8-Gig speeds in the country. The milestone cements Optimum as the nation’s largest 8-Gig Internet provider, and gives us a unique competitive advantage in the marketplace.