TTEC Holdings, Inc. (NASDAQ:TTEC) Q1 2022 Earnings Conference Call May 5, 2022 8:30 AM ET

Company Participants

Ken Tuchman - Chairman & CEO

Dustin Semach - CFO

Shelly Swanback - CEO, TTEC Engage

Paul Miller - SVP, Treasurer & IR

Conference Call Participants

George Sutton - Craig-Hallum

Vincent Colicchio - Barrington Research

Jared Levine - Cowen & Company

Joseph Vafi - Canaccord Genuity

Jesse Fink - William Blair

Jonathan Seymour - Morgan Stanley

Operator

Welcome to TTEC’s First Quarter 2022 Earnings Conference Call. I’d like to remind all parties that you’ll be in a listen-only mode until the question-and-answer session. This call is being recorded at the request of TTEC. I would now like to turn the call over to Paul Miller, TTEC’s Senior Vice President, Treasurer, and Investor Relations Officer. Thank you, sir. You may begin.

Paul Miller

Good morning, and thank you for joining us today. TTEC is hosting this call to discuss its first quarter financial results for the period ended March 31, 2022. Participating on today’s call are Ken Tuchman, TTEC’s Chairman and Chief Executive Officer; Dustin Semach, TTEC’s Chief Financial Officer; and Shelly Swanback, our newly appointed Chief Executive Officer of TTEC Engage.

Yesterday, TTEC issued a press release announcing its financial results. While this call will reflect the items discussed within that document, for complete information about our financial performance, we also encourage you to read our first quarter 2022 quarterly report on Form 10-Q. Before we begin, I want to remind you that matters discussed on today’s call, may include forward-looking statements related to our operating performance, financial goals, and business outlook, which are based on management’s current beliefs and assumptions. Please note that these forward-looking statements reflect our opinions as of the date of this call, and we undertake no obligation to revise this information as a result of new developments which may occur. Forward-looking statements are subject to various risks, uncertainties, and other factors that could cause our actual results to differ materially from those expected and described today. For a more detailed description of our risk factors, please review our 2021 annual report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section.

I will now turn the call over to Ken Tuchman.

Ken Tuchman

Thanks, Paul, and thanks, everyone, for joining us this morning. Before I discuss the highlights of our first quarter performance, I'd like to share details on the exciting announcement yesterday that we've named Shelly Swanback as our New Chief Executive Officer of TTEC Engage. With a proven track record driving significant growth in a dynamic digital environment, Shelly is both a market maker and a strong cultural leader, with over 30 years of experience in digital transformation, strategic consulting, technology, services, analytics, and M&A. Many of you may know Shelly from her time at Accenture, where she launched and built Accenture Digital into a global transformation powerhouse, with more than $20 billion in annual revenue. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development to TTEC. Shelly loves to win, and is completely aligned with our ambition to double our business in the next five years. A seasoned market-facing leader who excels at creating strategic value for clients, partners, employees, and shareholders. Shelly has the energy, intellect, and expertise to take TTEC to the next level. At the helm of our Engage business, she will be responsible for driving growth, digital innovation, and global expansion. In finding the right leader for TTEC Engage, character and cultural fit were extremely important to us. Shelly's authentic, empathetic leadership style emerged immediately in our discussions, and her passion for developing and bringing out the best in every employee, aligns perfectly with our value-driven culture. At this time of explosive growth in the digital experience economy, Shelly will amplify and accelerate our progress, as we further capitalize on the immense opportunity for TTEC on the horizon.