Altice USA, Inc. (NYSE:ATUS) Q3 2023 Earnings Conference Call November 1, 2023 4:30 PM ET
Company Participants
Sarah Freedman - IR
Dennis Mathew - CEO & Chairman
Marc Sirota - CFO
Conference Call Participants
Philip Cusick - JPMorgan Chase & Co.
Kutgun Maral - Evercore ISI
Jonathan Chaplin - New Street Research
Craig Moffett - MoffettNathanson
Jessica Ehrlich Cohen - Bank of America Merrill Lynch
Brett Feldman - Goldman Sachs Group
Operator
Greetings, and welcome to the Altice USA Third Quarter 2023 Results. [Operator Instructions]. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Sarah Freedman, Investor Relations. Thank you. You may begin.
Sarah Freedman
Hello, and welcome to our Q3 2023 earnings call. We are joined today by Altice USA's Chairman and CEO, Dennis Mathew; and CFO, Marc Sirota, who together will take you through the presentation and then be available for Q&A. Today's presentation may contain forward-looking statements, please carefully read the section entitled Forward-Looking Statements on Slide 2. Dennis, please go ahead.
Dennis Mathew
Thank you, Sarah. Kicking off on Slide 3, the close of the third quarter marks 1 year since I joined Altice USA as CEO. It has been a year of transformation for the company as we established and began to deliver against our core pillars of having the best customer experiences, best customer relationships, best network and the best people.
I'm incredibly proud of what we've accomplished over the last 12 months, and specifically during the third quarter. In Q3, we saw quarter-over-quarter and year-over-year advancements across a variety of operational metrics, which correlates with the continued improved health of our business. For example, we saw improvements in broadband subscriber relationship trends, mobile net additions, fiber customer growth, financial performance, customer satisfaction scores and operational metrics such as reduced call volume and truck rolls to name a few.
Specifically, Q3 marks the second quarter in a row of improved broadband net adds on a year-over-year basis. The progress demonstrates that we are competing better in our markets, and we are particularly pleased that we are seeing our win share improve against many competitors across our footprint as we drive high-quality services, value and experiences with our network and products. On mobile line net additions, we grew Q3 mobile net adds at 5x the pace as we did in the third quarter of last year and had our third straight quarter of mobile line growth acceleration. We continue to sell mobile across our base, emphasize our converged Optimum Complete bundle and enhance the Optimum Mobile experience with better device offers and optimization of our sales channels to more effectively sell mobile.