Harte Hanks, Inc. (NASDAQ:HHS) Q3 2023 Earnings Conference Call November 9, 2023 4:30 PM ET

Company Participants

Tom Baumann - Investor Relations

Kirk Davis - Chief Executive Officer

David Garrison - Interim Chief Financial Officer

Conference Call Participants

Michael Kupinski - Noble Capital Markets

Operator

Greetings, and welcome to the Harte Hanks Third Quarter 2023 Earnings Call. [Operator Instructions] Please note, this conference is being recorded. I will now turn the conference over to your host, Mr. Tom Bauman, Investor Relations. Tom, over to you.

Tom Baumann

Hosting the call today are Kirk Davis, Chief Executive Officer; and David Garrison, Interim Chief Financial Officer. Before we begin, I want to remind participants that during the call, management's prepared remarks may contain forward-looking statements that are subject to risks and uncertainties. Management may also make additional forward-looking statements in response to your questions today. Therefore, the company claims protection under safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995.

Actual results may differ from results discussed today and therefore, we will refer you to a more detailed discussion of these risks and uncertainties in the company's filings with the SEC. In addition, any projections as to the company's future performance represented by management include estimates as of today, November 9, 2023, and the company assumes no obligation to update these projections in the future as market conditions change. This webcast and certain financial information provided on the call, including reconciliations of non-GAAP financial measures to comparable GAAP financial measures are available in the earnings press release that was issued shortly after the market closed.

A copy of that press release and other corporate disclosure is available on the Investor Relations section of the Harte Hanks website at hartehanks.com. With that, I would now like to turn the call over to Kirk. Kirk, the call is yours.

Kirk Davis

Thank you, Tom. And good afternoon, everyone. It's a privilege to be here. After my remarks, I'll introduce David Garrison to cover our financial results. This is my first full reporting quarter with Harte Hanks. Despite my short time here, I'm confident in what we need to do. I see Harte Hanks as competitively positioned in the market, with differentiated offerings and the expertise to assist global brands to better identify, engage and service their customers.

However, I'm finding that customers and importantly, prospective customers aren't generally aware of everything we can help them with.That's a marketing and sales opportunity will certainly address and I shared this from first-hand experience. My commitment when I joined the company was to be a customer-facing CEO. Our team appreciates my interest and desire to assist in bringing new customers on board or to help troubleshoot a customer concern. I've participated with staff on over a dozen meetings we've had with potential clients essentially on every week over the past three months. I've also pitched in to help resolve and that risk customers' concerns in which we were able to resolve. The strength here is that our customer retention is strong.