National Research Corporation (NASDAQ:NRC) Q1 2022 Earnings Conference Call May 4, 2022 11:00 AM ET

Company Participants

Michael Hays - Chief Executive Officer

Kevin Karas - Chief Financial Officer

Conference Call Participants

George D'Angelo - Alpine Peaks Capital

Operator

Hello, everyone, and welcome to the National Research Corporation First Quarter 2022 Earnings Call. My name is Seb, and I'll be your operator. [Operator Instructions] I will now hand the floor over to Mike Hays. Please go ahead.

Michael Hays

Thank you, Seb, and welcome everyone to National Research Corporation's 2022 First Quarter Earnings Call. My name is Mike Hays, the company's CEO, and joining me on the call today is Kevin Karas, our Chief Financial Officer.

Before we continue, I would ask Kevin to review conditions related to any forward-looking statements that may be made as part of today's call. Kevin?

Kevin Karas

Thank you, Mike. This conference call includes forward-looking statements related to the company that involve risks and uncertainties that could cause actual results or outcomes to differ materially from those currently anticipated. These forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. For further information about facts that could affect the company's future results, please see the company's filings with the Securities and Exchange Commission.

With that, I'll turn it back to you, Mike.

Michael Hays

Thanks, Kevin. And again, welcome, everyone. By way of sharing a few highlights at year-end 2021, we publicly announced the launch of NRC Health's Human Understanding Program, which enables health systems, our partners to deliver personalized care at scale. This past quarter, large numbers of current and prospective clients previewed and scrutinized the program. I must say I've never witnessed such absolute alignment with any product offering, confirming at least to me, we are definitely on the right path.

However, achieving personalized care at scale will not be instantaneous for any client organization, rather accomplished by measured deployment of the program over time, perhaps mirroring the adoption trends we experienced with our digital Voice of the Customer offering years ago. Our Human Understanding Program is an integrated offering comprised of most of our historical point solutions, with a much elevated mission-driven aspiration, that being to enable each partner organization to treat each patient as unique.

Knowing how to capture what matters most to patients is our DNA. Delivering that insight to empower personalized interaction for care teams at each interaction draws upon our expanded capabilities, which include delivering data across workflows and processes for care teams to optimize personal in action with patients based upon this new found insight about that person.