Southwest Airlines
Q4 2022 Earnings Call
Jan 26, 2023, 12:30 p.m. ET
Contents:
- Prepared Remarks
- Questions and Answers
- Call Participants
Prepared Remarks:
Operator
Good day, and welcome to the Southwest Airlines fourth quarter and full year 2022 conference call. My name is Chad, and I will be moderating today's call. This call is being recorded, and a replay will be available on southwest.com in the investor relations section. After today's prepared remarks, there will be an opportunity to ask questions.
[Operator instructions] At this time, I would like to turn the call over to Mr. Ryan Martinez, vice president of investor relations. Please go ahead, sir.
Ryan Martinez -- Vice President, Investor Relations
Thank you, operator, and welcome, everyone, to our fourth quarter and full year 2022 conference call. In just a moment, we will share our prepared remarks and then leave plenty of room for Q&A. Joining me on the call today is our president and CEO, Bob Jordan; chief operating officer, Andrew Watterson; executive vice president and CFO, Tammy Romo; and executive vice president and chief commercial officer, Ryan Green. A quick reminder that we will make forward-looking statements, which are based on our current expectation of future performance, and our actual results could differ from expectations.
Also, we have special items in our fourth quarter results, which we excluded from our trends for non-GAAP purposes, and we will reference our non-GAAP results today. So, please refer to our press release from this morning and our investor relations website for more information. And with that, Bob, I'll turn it over to you.
Bob Jordan -- Executive Vice President, Corporate Services
All right. Thank you, Ryan, and I appreciate everybody joining us this morning. Well, we're disappointed to report a Q4 net loss as we were on track to produce a healthy fourth quarter profit prior to December the 21st. We provided an 8-K investor update earlier this month that quantified the preliminary estimate of the financial impacts, so a Q4 loss is likely not a surprise.
But I would like to take a few minutes to talk about the operational disruptions. And first and foremost, I want to apologize again to our customers and our employees for the impact the operational disruption had on them and on their holiday plans. We are intensely focused on reducing the risk of repeating that type of operational event again like we had last month, and we are highly focused on our customers and our plan going forward. And customer refunds and reimbursements remain a top focus.