LivePerson, Inc. (NASDAQ:LPSN) Q3 2023 Earnings Conference Call November 8, 2023 5:00 PM ET

Company Participants

Chad Cooper - Senior Vice President, Investor Relations

John Collins - Interim Chief Executive Officer and Chief Financial Officer

Conference Call Participants

Ryan MacDonald - Needham

Peter Levine - Evercore

Zach Cummins - B. Riley Securities

Mark Schappel - Loop Capital Markets

Jeff Van - Craig Hallum

Operator

Good afternoon, ladies and gentlemen. Thank you for standing by. Welcome to LivePerson's Third Quarter 2023 Earnings Conference Call. My name is Deney, and I will be your conference operator today. At this time, all participants are in a listen-only mode. After the prepared remarks, the management team from LivePerson will conduct a question-and-answer session and conference participants will be given instructions at that time. To give everyone the opportunity to participate, please limit yourself to one question and one follow-up. As a reminder, this conference is being recorded.

I would now like to turn the conference call over to Mr. Chad Cooper, Senior Vice President of Investor Relations. Please go ahead, sir.

Chad Cooper

Thank you, Deney. Joining me on the call today is John Collins, Interim CEO and CFO.

Please note that during today's call, we will make forward-looking statements, which are predictions, projections and other statements about future results. These statements are based on our current expectations and assumptions as of today, November 8, 2023 and are subject to risks and uncertainties.

Actual results may differ materially due to various factors, including those described in today's earnings press release and the comments made during this conference call as well as in 10-Ks, 10-Qs and other reports we file from time to time with the SEC. We assume no obligation to update any forward-looking statements.

Also during this call, we will discuss certain non-GAAP financial measures. Reconciliations of GAAP to non-GAAP financial measures is included in today's earnings press release. Both the press release and supplemental slides, which include highlights for the quarter are available on the Investor Relations section of LivePerson's website.

With that, I will turn the call over to John. John?

John Collins

Thank you, Chad. And thank you all for joining us today. I'll begin with a brief recap of recent changes to the business, followed by an update on strategy and customer wins, and conclude with a discussion of third quarter financials and guidance. Several years ago, LivePerson envisioned that asynchronous messaging and AI-powered automation would become the channels of the future for customer service and support. Time savings, convenience, and dynamic visual content make messaging a superior consumer experience to voice, while AI-powered automation enables