Leslie's, Inc. (NASDAQ:LESL) Q4 2023 Earnings Conference Call November 28, 2023 4:30 PM ET
Company Participants
Caitlin Churchill - Investor Relations
Michael Egeck - Chief Executive Officer
Scott Bowman - Chief Financial Officer and Treasurer
Conference Call Participants
Ryan Merkel - William Blair
Simeon Gutman - Morgan Stanley
Steven Forbes - Guggenheim Securities
Peter Benedict - Baird
Kate McShane - Goldman Sachs
Garik Shmois - Loop Capital Markets
Jonathan Matuszewski - Jefferies
Peter Keith - Piper Sandler
Dana Telsey - Telsey Advisory Group
Operator
Good afternoon and welcome to the Fourth Quarter of Fiscal 2023 Conference Call for Leslie's, Inc. At this time, all participants are in a listen-only mode. Following the prepared remarks, management will conduct a question-and-answer session. [Operator Instructions] As a reminder, this conference is being recorded and will be available for replay later today on the Company's website.
I will now turn the call over to Caitlin Churchill, Investor Relations.
Caitlin Churchill
Thank you, and good afternoon. I would like to remind everyone that comments made today may include forward-looking statements, which are subject to significant risks and uncertainties that could cause the Company's actual results to differ materially from management's current expectations.
These statements speak as of today and will not be updated in the future if circumstances change. Please review the cautionary statements and risk factors contained in the Company's earnings press release and recent filings with the SEC.
During the call today, management will refer to certain non-GAAP financial measures. A reconciliation between the GAAP and non-GAAP financial measures can be found in the Company's earnings press release, which was furnished to the SEC today and posted to the Investor Relations section of Leslie's website at ir.lesliespool.com.
On the call today from Leslie's are Mike Egeck, Chief Executive Officer; and Scott Bowman, Chief Financial Officer.
With that, I will turn the call over to Mike.
Michael Egeck
Thanks, Caitlin, and thank you all for joining us this afternoon. I hope that everyone had a good Thanksgiving holiday.
To start, I'd like to express my sincere appreciation to all of the Leslie's associates whose contributions allowed us to serve our residential pool, PRO pool and residential hot tub customers at a consistently high-level throughout fiscal 2023. Because of their efforts, the foundation of Leslie's business remains solid.
For the year, our brand awareness in-stock service levels and corresponding NPS scores were at all-time highs. Our loyalty program grew for the year, and our customer lifetime value also increased. We remain the largest specialty retailer in our industry, with unmatched capabilities and clear long-term growth opportunities. And the industry credit card data indicate that we gained market share again in fiscal 2023.