Discover Financial Services (NYSE:DFS) Q4 2023 Earnings Conference Call January 18, 2024 8:00 AM ET
Company Participants
Eric Wasserstrom - SVP of Corporate Strategy and IR
John Owen - Interim CEO
John Greene - CFO
Conference Call Participants
Rick Shane - JPMorgan
Moshe Orenbuch - TD Cowen
Mihir Bhatia - Bank of America
Sanjay Sakhrani - KBW
Bill Carcache - Wolfe Research
John Pancari - Evercore ISI
Don Fandetti - Wells Fargo
Jeff Adelson - Morgan Stanley
Terry Ma - Barclays
John Hecht - Jefferies
Operator
Good morning. My name is Todd, and I will be your conference operator today. At this time, I would like to welcome everyone to the Fourth Quarter 2023 Discover Financial Services Earnings Conference Call. [Operator Instructions] Thank you.
I will now turn the call over to Mr. Eric Wasserstrom, Senior Vice President of Corporate Strategy and Investor Relations. Please go ahead.
Eric Wasserstrom
Thank you, and welcome to this morning's call. I'll begin on Slide 2 of our earnings presentation, which you can find in the Financial section of our Investor Relations website, investorrelations.discover.com. Our discussion today contains certain forward-looking statements that are subject to risks and uncertainties that may cause actual results to differ materially. Please refer to our notices regarding forward-looking statements that appear in our fourth quarter 2023 earnings press release and presentation.
Our call today will include remarks from our Interim CEO, John Owen; and John Greene, our Chief Financial Officer. After we conclude our formal comments, there will be time for a question-and-answer session. During the Q&A session, we request that you ask one question, followed by one follow-up question. After your follow-up question, please return to the queue.
Now it's my pleasure to turn the call over to John.
John Owen
Thank you, Eric, and thanks to our listeners for joining today's call.
2023 was a year of significant change for Discover, and we believe the actions we've taken position the company to continue driving strong long-term performance. When I stepped into the Interim CEO role, I had three priorities. My top priority was to advance our culture of compliance. We have made meaningful strides in our corporate governance and risk management capabilities. That said, this is a journey that will take time and continued investments over the coming years to further enhance our compliance and risk management capabilities.
My second priority is to continue delivering a great customer experience at every touch point, which we do by providing our customers with award-winning service and products. I'd like to thank our 20,000 employees for delivering a great customer experience to help our customers achieve a brighter financial future.