ServiceNow, Inc. (NYSE:NOW) Q4 2023 Earnings Conference Call January 24, 2024 5:00 PM ET

Company Participants

Darren Yip - VP, IR

Bill McDermott - Chairman and CEO

Gina Mastantuono - CFO

CJ Desai - President and COO

Conference Call Participants

Brad Zelnick - Deutsche Bank

Mark Murphy - JPMorgan

Arjun Bhatia - William Blair

Kash Rangan - Goldman Sachs

Keith Weiss - Morgan Stanley

Samad Samana - Jefferies

Alex Zukin - Wolfe Research

Mike Cikos - Needham

Karl Keirstead - UBS

Joel Fishbein - Truist Securities

Peter Weed - AllianceBernstein

Brad Sills - Bank of America

Operator

Ladies and gentlemen, thank you for standing by. My name is Terrell and I will be your conference operator today. At this time, I would like to welcome everyone to the Q4 2023 ServiceNow Earnings Conference Call.

All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. [Operator Instructions]

I would now like to turn the call over to Darren Yip, Vice President of Investor Relations. Darren, the floor is yours.

Darren Yip

Good afternoon and thank you for joining ServiceNow's fourth quarter and full year 2023 earnings conference call. Joining me are Bill McDermott, our Chairman and Chief Executive Officer; Gina Mastantuono, our Chief Financial Officer; and CJ Desai, our President and Chief Operating Officer. During today's call, we will review our fourth quarter 2023 results and discuss our guidance for the first quarter and full year 2024.

Before we get started, we want to emphasize that the information discussed on this call, including our guidance, is based on information as of today and contains forward-looking statements that involve risks, uncertainties, and assumptions. We undertake no duty or obligation to update such statements as a result of new information or future events.

Please refer to today's earnings press release and our SEC filings, including our most recent 10-Q and 2022 10-K for factors that may cause actual results to differ materially from our forward-looking statements.

We'd also like to point out that we present non-GAAP measures in addition to and not as a substitute for financial measures calculated in accordance with GAAP. Unless otherwise noted, all financial measures and related growth rates we discuss today are non-GAAP except for revenues, remaining performance obligations, or RPO, current RPO, and cash and investments.

To see the reconciliation between these non-GAAP and GAAP measures, please refer to today's earnings press release and investor presentation, which are both posted on our website at investors.servicenow.com. A replay of today's call will also be posted on our website.