Lemonade, Inc. (NYSE:LMND) Q4 2023 Earnings Conference Call February 28, 2024 8:00 AM ET
Company Participants
Yael Wissner-Levy - VP of Communications
Daniel Schreiber - Co-Founder & CEO
Shai Wininger - President & Co-Founder
Tim Bixby - CFO
Conference Call Participants
Jason Helstein - Oppenheimer
Yaron Kinar - Jefferies
Operator
Hello, everyone, and welcome to the Lemonade Fourth Quarter 2023 Financial Results Call and thank you for standing-by. My name is Daisy, and I'll be coordinating the call today. [Operator Instructions]
And I’d now like to hand call over to our host, Yael Wissner-Levy from the VP of Communications from Lemonade to begin. So, Yael, please go ahead.
Yael Wissner-Levy
Good morning, and welcome to Lemonade's fourth quarter 2023 earnings call. My name is Yael Wissner-Levy and I’m the VP Communications here at Lemonade. Joining me today to discuss our results are Daniel Schreiber, CEO and Co-Founder; Shai Wininger, Co-CEO and Co-Founder; and Tim Bixby, our Chief Financial Officer. A letter to shareholders covering the company's fourth quarter 2023 financial results is available on our Investor Relations website, investor.lemonade.com.
Before we begin, I would like to remind you that management's remarks on this call may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those indicated by these forward-looking statements as a result of various important factors, including those discussed in the Risk Factors section of our Form 10-K filed with the SEC on March 3, 2023, our Form 10-Q filed with the SEC on November 3, 2023 and our other filings with the SEC. Any forward-looking statements made on this call represent our views only as of today, and we undertake no obligation to update them.
We will be referring to certain non-GAAP financial measures on today's call, such as adjusted EBITDA and adjusted gross profit, which we believe may be important to investors to assess their operating performance. Reconciliations of these non-GAAP financial measures to the most directly comparable GAAP financial measures are included in our letter to shareholders.
Our letter to shareholders also includes information about our key performance indicators, including customers' in-force premium, premium per customer, annual dollar retention, gross earned premium, gross loss ratio, gross loss ratio ex-CAT and net loss ratio, and a definition of each metric, why each is useful to investors and how we use each to monitor and manage our business.