JD.Com, Inc. (NASDAQ:JD) Q4 2023 Earnings Conference Call March 6, 2024 7:00 AM ET

Company Participants

Sean Zhang - Director, IR

Ran Xu - CEO, Executive Director & CEO, JD Retail

Ian Shan - CFO

Conference Call Participants

Ronald Keung - Goldman Sachs Group

Kenneth Fong - UBS

Alicia Yap - Citigroup

Thomas Chong - Jefferies

Operator

Hello, and thank you for standing by for JD.com's Fourth Quarter and Full Year 2023 Earnings Conference Call. [Operator Instructions].

I would now like to turn the meeting over to your host for today's conference, Sean Zhang, Director of Investor Relations. Please go ahead.

Sean Zhang

Thank you. Good day, everyone, and welcome to JD.com Q4 and Full Year 2023 Earnings Conference Call. For today's call, CEO of JD.com, Ms. Sandy Xu will share her opening remarks; and our CFO, Mr. Ian Shan will discuss the financial results. Then [indiscernible] the call to questions from analysts.

Before turning the call over to Sandy, let me quickly cover the safe harbor. Please be reminded that during this call, our comments and responses to your questions reflect management's view as of today only and will include forward-looking statements and please refer to our latest safe harbor statement in the earnings press release on the IR website, which applies to this call. We will discuss certain non-GAAP financial measures. Please also refer to the reconciliation of non-GAAP measures to the comparable GAAP measures in the earnings press release. Also, please note, all figures mentioned in this call are in RMB, unless otherwise stated.

Now let me turn the call over to our CEO, Sandy.

Ran Xu

Thanks, Sean. Hello, everyone, and thanks for joining us today to discuss our Q4 and full year 2023 results.

In Q4, we delivered healthy top line and bottom line growth and made solid progress on operations, finishing off a productive 2023. In the past year, we stayed focused on constantly improving user experience, lowering costs and increasing efficiency amidst evolving opportunities and challenges. Guided by our business philosophy, we carried out a set of proactive move to drive more sustainable growth for the long term, mainly in the areas of user experience improvement, [indiscernible] and platform ecosystem strategy.

Despite some short-term impact in 2023, our strategic focus has successfully steered key operating metrics in a positive direction. 2024 will be a year of execution. Our team will take firm and steady steps to execute our existing strategies and push forward our two priorities for the new year, namely user experience improvement and market share expansion. We are encouraged by what we've seen and are confident that we are on the right path. Let me share some details.