ZTO Express (Cayman) Inc. (NYSE:ZTO) Q4 2023 Earnings Conference Call March 19, 2024 8:30 PM ET
Company Participants
Sophie Li - Investor Relations Director
Meisong Lai - Founder, Chairman and Chief Executive Officer
Huiping Yan - Chief Financial Officer
Conference Call Participants
Ronald Keung - Goldman Sachs
Qianlei Fan - Morgan Stanley
Aaron Luo - UBS
Operator
Good day and welcome to the ZTO Express Fourth Quarter and Fiscal Year 2023 Financial Results Announcement Conference Call. All participants will be in a listen-only mode. [Operator Instructions] Please note this event is being recorded.
I would now like to turn the conference call over to Ms. Sophie Li, Director of Capital Markets. Please go ahead, ma'am.
Sophie Li
Thank you, operator. Hello, everyone, and thank you for joining us today. The company's results and the investor relations presentation were released earlier today and are available on the company's IR website at ir.zto.com.
On the call today from ZTO are Mr. Meisong Lai, Chairman and Chief Executive Officer, and Ms. Huiping Yan, Chief Financial Officer. Mr. Lai will give a brief overview of the company's business operations and highlights, followed by Ms. Yan, who will go through the financials and guidance. They will both be available to answer your questions during the Q&A session that follows.
I remind you that this call may contain forward-looking statements made under the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. Such statements are based on management's current expectations and current market and operating conditions and related events that involve known or unknown risks, uncertainties, and other factors, all of which are difficult to predict and many of which are beyond the company's control, which may cause the company's actual results, performance or achievements to differ materially from those in the forward-looking statements.
Further information regarding this and other risks, uncertainties, and factors is included in the company's filings with the U.S. Securities and Exchange Commission. The company does not undertake any obligation to update any forward-looking statements as a result of new information, future events, or otherwise, except as required under law.
It is now my pleasure to introduce Mr. Meisong Lai. Mr. Lai will read through his prepared remarks in their entirety in Chinese before I translate for him in English.
Meisong Lai
Hello, everyone. Thank you for participating in today's conference call. For the fourth quarter of 2023, ZTO's customer satisfaction level continuing to rank among the industry target. Our volume reached 8.71 billion parcels which increased to 32% over last year, or 4.8 percentage points above industry average and we achieved 2.2 billion of adjusted net income for the quarter.