Five9, Inc. (NASDAQ:FIVN) Q1 2024 Earnings Conference Call May 2, 2024 4:30 PM ET

Company Participants

Mike Burkland - Chairman and CEO
Dan Burkland - President and Chief Revenue Officer
Barry Zwarenstein - CFO

Conference Call Participants

DJ Hynes - Canaccord
Terry Tillman - Truist Securities
Seth Gilbert - UBS
Ryan MacWilliams - Barclays
Matt VanVliet - BTIG
Siti Panigrahi - Mizuho
Thomas Blakey - KeyBanc
Meta Marshall - Morgan Stanley
Jim Fish - Piper Sandler
Will Power - Baird
Scott Berg - Needham
Michael Turrin - Wells Fargo
Samad Samana - Jefferies

Operator

…financial performance and cash position of the company, expected improvements in financial-related metrics, expected ARR from certain customers, certain expected revenue mix shifts, customer growth, anticipated customer benefits from our solution, including from AI company growth, enhancements to and development of our solution, market size and trends, our expectations regarding macroeconomic conditions, company market position initiatives and expectations, technology and product initiatives, including investment in R&D and other future events or results, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements are simply predictions, should not be unduly relied upon by investors. Actual events or results may differ materially and the company undertakes no obligation to update the information in such statements. These statements are subject to substantial risks and uncertainties that could adversely affect Five9's future results and cause these forward-looking statements to be inaccurate, including the impact of adverse economic conditions, including macroeconomic deterioration and uncertainty, including continuing increased inflation, increased interest rates, supply chain disruptions, decreased economic output and fluctuations in currency exchange rates, lower growth rates within our installed base of customers and the other risks discussed under the caption Risk Factors and Elsewhere, in Five9's annual and quarterly reports filed with the Securities and Exchange Commission.

In addition, management will make reference to non-GAAP financial measures during this call. A discussion of why we use non-GAAP financial measures and information regarding reconciliation of our GAAP versus non-GAAP results and guidance is currently available in our press release issued earlier this afternoon, as well as in the appendix of our investor deck that can be found in the Investor Relations section on Five9's website at investors.five9.com. Lastly, a reminder that unless otherwise indicated, financial figures discussed are non-GAAP.

And now I'd like to turn the call over to Five9's chairman and CEO, Mike Burkland.