The Hanover Insurance Group, Inc. (NYSE:THG) Q1 2024 Results Conference Call May 2, 2024 10:00 AM ET

Company Participants

Oksana Lukasheva - Senior Vice President of Corporate Finance
John Roche - President, CEO & Director
Jeff Farber - Chief Financial Officer
Bryan Salvatore - Executive VP & President of Specialty
Richard Lavey - Executive VP & President of Hanover Agency Markets

Conference Call Participants

Michael Phillips - Oppenheimer
Jack Matten - BMO
Grace Carter - Bank of America

Operator

Good day, and welcome to The Hanover Insurance Group's First Quarter Earnings Conference Call. My name is Chuck, and I'll be your operator for today's call. [Operator Instructions] Please note this event is being recorded.

I would now like to turn the conference over to Oksana Lukasheva. Please go ahead.

Oksana Lukasheva

Thank you, operator. Good morning, and thank you for joining us for our quarterly conference call. We will begin today's call with prepared remarks from Jack Roche, our President and Chief Executive Officer; and Jeff Farber, our Chief Financial Officer. Available to answer your questions after our prepared remarks are Dick Lavey, President of Agency Markets; and Bryan Salvatore, President of Specialty Lines.

Before I turn the call over to Jack, let me note that our earnings press release, financial supplement and a complete slide presentation for today's call are available in the Investors section of our website at www.hanover.com. After the presentation, we will answer questions in the Q&A session. Our prepared remarks and responses to your questions today, other than statements of historical fact, include forward-looking statements as defined under the Private Securities Litigation Reform Act of 1995. These statements can relate to, among other things, our outlook and guidance for 2024 economic conditions and related effects, including economic and social inflation, potential recessionary impacts as well as other risks and uncertainties such as severe weather and catastrophes that could affect the company's performance and/or cause actual results to differ materially from those anticipated.

We caution you with respect to reliance with forward-looking statements, and in this respect, refer you to the forward-looking statements section in our press release, the presentation deck and our filings with the SEC. Today's discussion will also reference certain non-GAAP financial measures such as operating income and accident year loss and combined ratio, excluding catastrophes, among others. A reconciliation of these non-GAAP financial measures to the closest GAAP measure on historical basis can be found in the press release, the slide presentation or the financial supplement, which are posted on our website, as I mentioned earlier.