JD.com, Inc. (NASDAQ:JD) Q1 2024 Earnings Conference Call May 16, 2024 8:00 AM ET

Company Participants

Sean Zhang - Director of Investor Relations
Sandy Xu - Chief Executive Officer
Ian Shan - Chief Financial Officer

Conference Call Participants

Ronald Keung - Goldman Sachs
Alicia Yap - Citi Research
Kenneth Fong - UBS Securities Asia Ltd.
Thomas Chong - Jefferies Hong Kong

Operator

Hello and thank you for standing by for JD.Com's First Quarter 2024 Earnings Conference Call. At this time all participants are in a listen-only mode. After management’s prepared remarks there will be a question-and-answer session. Today's conference is being recorded. If you have any objections you may disconnect at this time.

I would now like to turn the meeting over to your host for today's conference, Sean Zhang, Director of Investor Relations. Please go ahead.

Sean Zhang

Thank you. Good day, everyone. Welcome to JD.Com's First Quarter 2024 Earnings Conference Call. For today's call, CEO of JD.Com, Ms. Sandy Xu will share her opening remarks; and our CFO, Mr. Ian Shan, will discuss the financial results. Then we'll open the call to questions from analysts.

Before turning the call over to Sandy, let me quickly cover the safe harbor. Please be reminded that during this call, our comments and responses to your questions reflect management's view as of today only and will include forward-looking statements. Please refer to our latest safe harbor statement in the earnings press release on our website, which applies to this call.

We'll discuss certain non-GAAP financial measures. Please also refer to the reconciliation of non-GAAP measures to the comparable GAAP measures in the earnings press release. Also, please note, all figures mentioned in this call are in RMB unless otherwise stated.

Now let me turn the call over to our CEO, Sandy. Sandy, please.

Sandy Xu

Thanks, Sean. Hello, everyone, and thanks for joining us today to discuss our Q1 2024 results. We kicked off the year with encouraging momentum in Q1. Our topline growth accelerated and market share expanded while our bottom line trended healthily in the quarter. More importantly, our users showed strong enthusiasm for our further improved shopping experience and differentiated services, and our Net Promoter Score, the NPS, notably improved year-on-year.

This is a result driven by our strong execution amidst evolving industry dynamics. Our teams stayed focused on our own strengths, strategies and the pace of development and continued to drive steady progress across all our strategic initiatives in improving user experience, price competitiveness and platform ecosystems.