IBEX Limited (NASDAQ:IBEX) Q4 2024 Earnings Conference Call September 12, 2024 4:30 PM ET

Company Participants

Michael Darwal - Head of Investor Relations
Robert Dechant - Chief Executive Officer
Taylor Greenwald - Chief Financial Officer

Conference Call Participants

David Koning - Baird

Operator

Welcome to the IBEX Fourth Quarter Full-Year 2024 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question and answer session. [Operator Instructions] To note, there is an accompanying earnings deck presentation available on the IBEX investor relations website at investors.ibex.co.

I will now turn this conference over to Mr. Michael Darwal, Head of Investor Relations for IBEX.

Michael Darwal

Good afternoon and thank you for joining us today. Before we begin, I want to remind you that matters discussed on today's call may include forward looking statements related to our operating performance, financial goals, and business outlook. Which are based on management's current beliefs and assumptions. Please note that these forward looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments which may occur.

Forward looking statements are subject to various risks, uncertainties, and other factors that could cause our actual results to differ materially from those expected and described today. For a more detailed description of our risk factors, please review our annual report on form 10-K filed with the US Securities and Exchange Commission on September 12, 2024.

With that, I will now turn the call over to IBEX CEO, Bob Dechant.

Robert Dechant

Thanks, Mike. Good afternoon everyone, and thank you all for joining us today as we share our fourth quarter and fiscal year 2024 results. FY ‘24 was another transformative year for IBEX, where we achieved all time bests across a number of key financial metrics including EPS, net income, EBITDA Margin and free cash flow. We accomplished this in the face of evolving changes across the BPO market.

With continued macroeconomic pressure and the excitement of Generative AI, we continue to demonstrate a unique ability to successfully compete and win against our much larger competitors. Our competitive advantage remains built around an unparalleled agent-first culture, with tremendous employee engagement. Paired with our Wave iX technology stack, where we are marrying cutting edge AI solutions and deep analytics.

These attributes enable us to consistently outperform our competitors and provide compelling differentiators as we expand our sales pipeline and win new business. We have branded this as taking the IBEX challenge.