TELUS Corporation. (NYSE:TU) Q3 2024 Earnings Conference Call November 8, 2024 12:00 PM ET

Company Participants

Robert Mitchell - Head, IR
Darren Entwistle - President and CEO
Doug French - EVP and CFO
Zainul Mawji - EVP and President, Consumer Solutions
Navin Arora - Executive VP of TELUS Communications

Conference Call Participants

Drew McReynolds - RBC
Vince Valentini - TD Securities
Stephanie Price - CIBC
Maher Yaghi - Scotiabank
Jerome Dubreuil - Desjardin
Aravinda Galappatthige - Canaccord Genuity

Operator

Good day. Welcome to the TELUS 2024 Q3 Earnings Conference Call. I would like to introduce your speaker, Mr. Robert Mitchell. Please go ahead.

Robert Mitchell

Hello, everyone. Thank you for joining us today. Our third quarter 2024 results, news release, MD&A and financial statements, and detailed supplemental investor information were posted to our website earlier this morning. On our call today, we will begin with remarks by Darren and Doug. For the Q&A portion, we will be joined by Zainal, Navin and Jason. We're just going to take a moment. Okay, just carrying on. On our call today, we'll begin with remarks by Darren and Doug. For the Q&A portion we'll be joined by Zainal, Navin and Jason. Briefly prepared remarks, slides and answers to questions contain forward-looking statements. Actual results could vary from these statements. The assumptions in which they're based -- could cause them to differ are outlined in our public filings with securities commissioning in our third quarter 2024 and annual 2023 MD&A.

With that over to you Darren.

Darren Entwistle

Thanks Rocky, and hello everyone. In the third quarter our team's dedication to operational excellence led to industry leading financial results and customer growth harnessing our premier asset portfolio and focused commitment to cost efficiency and operating effectiveness. Our results demonstrate our ability to deliver sustainable profitable growth anchored by our strategic emphasis on margin accretive customer expansion, globally leading broadband networks and of course our customer centric culture.

This enabled industry best total net additions of 347,000 customers. Our team's passion for delivering customer service excellence once again contributed to industry leading loyalty across our key product lines. Notably, postpaid mobile phone churn was once again below 1%. Furthermore, churn for TELUS branded mobility and home bundled households nationally was also below 1%. This showcases the consistent potency of our unmatched bundled product offerings across mobile and home and our industry leading customer experience over our industry best pure fiber and wireless broadband networks.