LivePerson, Inc. (NASDAQ:LPSN) Q3 2024 Earnings Conference Call November 7, 2024 5:00 PM ET

Company Participants

Jon Perachio - Senior Director, Investor Relations
John Sabino - Chief Executive Officer
John Collins - Chief Financial Officer and Chief Operating Officer

Conference Call Participants

Jeff Van Rhee - Craig-Hallum Capital Group
Vijay Devar - Northland Capital Markets

Operator

Greetings and welcome to LivePerson Third Quarter 2024 Earnings Conference Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded.

It is now my pleasure to introduce your host, Mr. Jon Perachio, Senior Director, Investor Relations. Thank you, Mr. Perachio. You may begin.

Jon Perachio

Thank you. Joining me on today's call is John Sabino, CEO; and John Collins, CFO and COO.

Please note that during today's call, we will make forward-looking statements, which are predictions, projections and other statements about future results. These statements are based on our current expectations and assumptions as of today, November 7, 2024 and are subject to risks and uncertainties.

Actual results may differ materially due to various factors, including those described in today's earnings press release and in the comments made during this conference call as well as in 10-Ks, 10-Qs and other reports we file with the SEC. We assume no obligation to update any forward-looking statements.

Also during this call, we'll discuss certain non-GAAP financial measures. A reconciliation of GAAP to non-GAAP financial measures is included in today's earnings press release. Both the press release and the supplemental slides, which include highlights for the quarter, are available on the Investor Relations section of LivePerson's website ir.liveperson.com.

With that, I'll turn the call over to LivePerson's CEO, John Sabino.

John Sabino

Thank you so much, Jon, and thank you all for joining us today. Before getting into our results and strategy, let me share a high-level update on our business.

Customers view LivePerson as a trusted partner to seamlessly orchestrate, automate, analyze and personalize their digital conversations. This leads to significant return on investment through improvement in operational efficiency and stronger relationships with their end customers. Recently, at our Spark Customer Conference, we unveiled a unified omnichannel solution that seamlessly integrates digital and voice interaction.

These enhanced capabilities elevate LivePerson from a trusted digital partner to a strategic partner for all channels. Customers can now apply our best-in-class digital experience to their voice conversations with a consistent AI-powered automation capability. This drives increasingly more value for our customers by bringing our capabilities and outcomes to a larger share of their conversational volume.